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How do you handle unhappy customers who take it public?

I saw an exchange on twitter recently, where an unhappy giveaway winner (let’s call them A) stated that they would not enter the giver’s (let’s call them B) giveaways again, because their prize hadn’t arrived 3 months after winning it. B...

It’s a Small World…

Recently, I hurt my lower back moving furniture and carrying boxes during the clean-out of my grandmother’s house (she’s moved in with us and my parents). I tend to hurt my back a few times a year (thanks for the awesome genes, mum and dad), but this time...

Anatomy of a Launch ~ Vintette ~ Follow Up

So, last week saw the launch of my new jewellery range, Vintette. I utilised a number of avenues to get the word out, as well as offering daily specials over 4 days. I spread the word on: my blogs twitter multiple facebook pages through forums that I am active on...